We are committed to making sure you are completely satisfied with your purchase. Returns and exchanges will be accepted within 15 days of the date of receipt. All items for return or exchange must be in their original condition and in their original packaging. VisibleInterest.com will pay for the return receipt of any item that is to be exchanged for another style, size or is returned as a result of our error. Where indicated, a few fine jewelry rings are not refundable, but can be sent back for sizing adjustments. Refunds will be made via the original form of payment. For general returns in the United States, we will provide you with a pre-paid shipping label. A fee of $6.45 will be deducted from your original payment.
- Login to your account and view the order using the "Complete Orders" link under the My Account menu.
- Click the Return Item(s) button and then follow the prompts to receive an Return Authorization.
- If you do not have a Visible Interest Account, simply contact us via email to request a Return Authorization Number and pre-paid return shipping label as outlined above.
- DO NOT SEND YOUR RETURN TO THE RETURN ADDRESS SHOWN ON YOUR ORIGINAL PACKAGE. THAT ADDRESS IS NOT A RETURN CENTER AND IT WILL SIGNIFICANTLY DELAY RECEIPT OF YOUR RETURN AND CREDITING YOUR ORIGINAL FORM OF PAYMENT. We will provide you with a label to direct your return correctly.
FOR AN EXCHANGE
- Contact us with information on the items to be exchanged.
- Upon receipt of the original item, we’ll prepare the new item for shipment. Exchange policy is designed for a single exchange of items. Mulitple returns and exchanges within a single order may result in additional shipping charges.
VisibleInterest.com is not responsible for any items lost or damaged during return shipping. We recommend that you insure the item being returned and retain the receipt for tracking purposes. Once we receive your return, please allow a minimum of one week for your credit to appear on your payment card. Any original shipping costs incurred in delivering the package to you cannot be refunded.